Why is my login PIN always incorrect?
Make sure you enter the PIN that is created and used for the Pintu Apps
Account Registration and KYC
What should I do when my OTP code is always incorrect?
Make sure the OTP code you entered is correct. If it still fails, please get in touch with Pintu's support team...
Why am I not receiving the OTP code on WhatsApp or SMS?
If you do not receive the OTP code, please do the following steps: Make sure the mobile number you entered is...
Why is the verification link in the verification email not working?
If the email verification link doesn't work, tap resend email and try again. If you have tried several times and still...
Why am I not receiving the verification email?
If you do not receive a verification email, please follow these steps: Make sure the email you entered is correct. Wait...
How to register for Pintu Pro?
You can register an account by clicking the Login button. In addition, you can also register on the Home page or...
What identity documents can I use for KYC at Pintu?
The KYC process at Pintu uses different IDs, depending on the citizen, namely: For Indonesian citizens (WNI) must use KTP. Using...
I keep failing to do KYC, can KYC be done with the help of customer support?
If you encounter problems and fail to perform KYC, please get in touch with Pintu's support team via Live Chat or...
I feel like I took a clear photo during KYC, but KYC keeps requesting a retake of the photo.
To complete KYC, in addition to a clear selfie and ID card, make sure the data submitted is the same as...
I don’t have a KITAS/KITAP; can I still do KYC?
If you do not have a KITAS/KITAP, you can attach your origin ID card to conduct KYC. The proof needs to...