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Privacy Policy

Last Update : 30/03/2021

The protection and confidentiality of your personal information is very important to us. Therefore, PT Pintu Kemana Saja with the website and the PINTU mobile application (hereinafter referred to as “PINTU”) set the privacy policy as follows:


Our Commitment

We collect and use your personal information in accordance with the relevant provisions of the personal data protection law. This privacy policy describes the collection, use, storage and protection of your personal information. This applies to applications, all websites, sites and related services of the PINTU regardless of how you access or use it.


Scope and Approval

You accept this privacy policy when you register, access, or use our products, services, content, features, technology or functions offered on the application, all websites, sites and related services (collectively called “PINTU Services”). We can upload policy changes on this page periodically, the revised version will take effect on the effective date of publication. You are responsible for reviewing this privacy policy as often as possible.

For the purposes of this privacy policy, we use the term “personal information” to describe information that can be associated with a particular individual and can be used to identify that individual. This privacy policy does not apply to information that is made anonymous so that it cannot identify certain users.


Collection of Personal Information

We collect information to provide the best service to all our users. We collect information in the following ways:

  1. Device information: When you use the PINTU Service, we collect information that is sent to us by your computer, cellphone, or access device. Information sent to us includes, but is not limited to computer IP addresses, device IDs or identifiers, type of device, location, camera, SMS service, cellular network information, traffic to and from the site, referral URLs, advertising data, and log data web standards and other information.
  2. Account Information: If you open an account and / or use the PINTU Service, we may collect the following types of information:
  3. Contact information, such as name, address, telephone, e-mail, and other similar information.
  4. Financial information, such as account numbers with bank account information (to the extent that you provide us)
  5. Detailed personal information, such as your date of birth or identification number
  6. Information from other sources. We may also obtain information about you from third parties such as identity verification services and / or you can choose to give us access to certain personal information stored by third parties, such as social media sites A Google and Facebook). The information we receive varies based on the site controlled by your privacy settings and your authorization on that site. Associating an account managed by a third party with a PINTU account, then you allow us to have access to that information, you agree that we can collect, store and use that information in accordance with this privacy policy.
  7. Authentication and Fraud Detection. For fraud prevention purposes, we may collect information about your transactions, your activities, and your interactions with the PINTU Service. We can also evaluate computers, cellphones or other access devices to identify malicious software or activities.
  8. Additional information. We may also collect information from you through your contacts with us, including our customer service and / or responses from surveys.


Cookies and Technology

When you access or use the PINTU Service, we can place small data files on your computer or other device. This data file can be cookies, pixel tags, “Flash cookies”, or other local storage provided by your browser or related application (collectively called “Cookies”). The use of this technology is to acknowledge you as a PINTU customer, adjust the Service, content and PINTU ads, Measure the effectiveness of promotions, help ensure that your account security is not compromised, and reduce risk and prevent fraud.

You can refuse our Cookies if your browser allows, unless our Cookies are needed to prevent fraud and / or ensure the security of the services we control. However, refusing Cookies We may interfere with your use of the PINTU Service.


Use of Collecting Personal Information

Our main goal in collecting your personal information is to provide you with a safe, smooth and efficient transaction experience.

We may use your personal information for the following:

  1. Providing PINTU Customer Service and Support
  2. Process transactions and send notifications about your transactions or network activities
  3. Verify your identity, including but not limited to when creating an account and password reset process
  4. Resolve disputes and resolve problems
  5. Detecting, preventing fraud or other activities that have the potential to be prohibited or illegal, violation of privacy policies and / or agreements Our users
  6. Adjusting user experience to measure the performance of the PINTU Service and improve its content and layout
  7. Provide targeted marketing, advertising, and service update notifications and provide promotional offers based on your communication preferences with you
  8. Disclosure of information for subject matter required by law.

We will seek your approval before using information for purposes other than those specified in this privacy policy. We can ask your permission if possible for us to share your personal information with third parties.


Procedures for Protecting and Storing Information Personal

We store and process your personal information on storage devices managed by PINTU. We use physical, technical and administrative security measures to protect your personal information from access or alteration, disclosure and / or destruction by unauthorized users. Some of the protections that we use are firewall and data encryption, control of physical access to data centers, and control of access to information authorization.

We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information cannot be accessed, disclosed, altered or destroyed by violations of our administrative, managerial and technical protection. Therefore, we ask that you take adequate precautions to protect your personal information, including not sharing your PINTU password with anyone.


Disclosure of Personal Information

We may share your personal information with third parties with the following needs:

  1. PINTU employees to provide shared content, products and services (such as registration, transactions and customer support), to help detect and prevent possible illegal actions and violations of our privacy policies and to guide decisions about products, services and communications.
  2. Partners of financial institutions to jointly create and offer PINTU services
  3. Companies that we plan to join to acquire or be acquired
  4. Law enforcement, regulators, government officials, or other third parties in connection with subpoenas, court orders, or other legal processes or requirements based on PINTU laws or regulations, or other jurisdictional laws and regulations that apply to the PINTU or one of its affiliates; when we need to do it to comply with the law, or when we believe, in our sole discretion, that the disclosure of personal information is needed to prevent physical loss or financial loss; to report suspected illegal activity or investigate violations of the User Agreement.
  5. Third-party identity verification services to prevent fraud.
  6. Service providers under contract with us to support our business operations, such as fraud prevention, billing collection, marketing, customer service and technology services. Our contract stipulates that these service providers only use your information in connection with the services they provide for us and not for their own benefit.
  7. Other third parties with your agreement or direction to do so.



We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.


Access and Change of Personal Information

You can review and edit your personal information at any time by logging into your account and reviewing your account settings and profile. You can also close your account through the PINTU application. If you close your account, we may store personal information from your account for a certain period of time to resolve disputes, solve problems, investigate, prevent fraud, enforce User Agreements, or take other actions as required or permitted by law. However, your personal information will not be used by us for further purposes, or sold or shared with third parties, unless necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.


Information Security Policy

PT Pintu Kemana Saja is committed to implementing an international standard Information Security Management System (ISMS) with the aim of providing protection for information to ensure its confidentiality. In its implementation, PT Pintu Kemana Saja is committed to realizing Confidentiality, Integrity and Availability of information through the implementation of ISO / IEC 27001: 2013, complying with all provisions and regulations related to information security that apply in the territory of the Republic of Indonesia and carrying out continuous improvements to the implementation of ISO / IEC 27001 : 2013


Contact us

If you have questions or concerns regarding this privacy policy, you can contact us at [email protected]

© 2021 PT Pintu Kemana Saja