Pintu Web3 Wallet Terms and Condition

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Pintu Web3 Wallet Terms and Condition

Last Updated: 19 March 2024

Welcome to Pintu’s Web3 Feature! The Web3 Feature is created and operated by Pintu Ltd., a member company of Pintu Group duly established under the laws of Seychelles (Pintu Ltd. and, as relevant and applicable, its affiliates shall be referred to as “Pintu” / “we” / “our”). 

These Terms and Conditions (“Web3 T&Cs”) constitutes an agreement between you, as the user of the Web3 Feature (“you” or “User”) and Pintu with regard to the Web3 wallet feature as made available in Pintu Platform (“Web3 Feature” or also may be referred to in other publications as “Pintu Web 3 Wallet” / “Pintu Web 3”)). All capitalized terms not otherwise defined herein shall have the same meanings provided to those terms in the Terms and Conditions and policies as elaborated in the paragraph below.  

By accessing, using, or clicking the Web3 Feature, you confirm and agree that regardless of your location and/or nationality, you have read, understood, and consented to be bound by the (i) Terms and Conditions of Pintu Platform, (ii) Privacy Policy of Pintu Platform, and other applicable policies, as well as (iii) these Web3 T&Cs together with  any of its future amendments and additions as published from time to time at, through Pintu Platform, and/or any other media designated by Pintu, and your continued use of the Web3 Feature after any such changes, shall constitute your consent and acceptance of the updated Web3 T&Cs. 

If you do not agree to be bound by the above-mentioned Terms and Conditions, Privacy Policy, policies, and/or these Web3 T&Cs, you should not access or use or by any way should stop accessing or using Pintu’s Web3 Feature.


A. Availability of Web3 Feature

    1. You understand and agree that the Web3 Feature is provided to you as is. To the extent permitted by applicable law and in accordance with Pintu’s sole discretion, Pintu has the right to modify, develop, temporarily suspend, stop providing, and/or delete, either in whole or in part, the Web3 Feature. Pintu with its best efforts, will notify you of each of the actions mentioned above.
    2. Unless otherwise stated in these Web3 T&Cs, to the extent permitted by applicable law, Pintu and its affiliates or service providers make no representations, warranties or promises whatsoever, whether expressed or implied, regarding the performance, availability, reliability, and accuracy of: 1) any software and/or hardware used in connection with the Web3 Feature; 2) every application, website, and/or feature used or accessed by you in relation to your usage of Web3 Feature; and 3) the quality of the telecommunications network used by you to access the Web3 Feature.


B. Description of the Web3 Feature

Web3 Feature comprises of the non-custodial Web3 wallet that can be created and accessed by Users through Pintu Platform (“Web3 Wallet”) which will enable Users to manage their digital assets, be it Crypto Assets (including tokens) and/or Non-Fungible Token (“NFT”) (Crypto Assets and NFT hereinafter referred collectively as “Digital Assets”), by way of storing, sending, receiving (collectively, “Transactions”), and monitoring. As an additional feature, Users can also access the decentralized applications operated by third parties (“dApps”) through the Web3 Wallet. 

The Web3 Wallet that Pintu provides is a non-custodial multi-network wallet which uses multi-party computation technology (“MPC Technology”) that splits the private key into multiple key shares to secure Users’ Digital Assets (“Key Share”). Through the MPC Technology, the Users will be provided with: 

      1. robust security as the User’s Pintu Web3 Key Share is split into two parts; and
      2. ease and simplify the Web3 Wallet restoration (as may be needed) as the Users can restore their Web3 Wallet by using the Key Share stored in the Users’ cloud back-up.


C.  Access to and Usage of the Web3 Feature

    1. The Web3 Feature is currently only available and accessible through Pintu Platform for devices with iOS and/or Android and is only able to be utilized by Users who have registered and fulfilled the eligibility requirements as set out by Pintu through its Terms and Conditions.  
    2. In order to access and use the Web3 Wallet, you must first log in to your Account at Pintu Platform through your device; and once logged in, you can access the Web3 Wallet by clicking the Web3 Wallet icon displayed in Pintu Platform.
    3. There will be 3 stages that must be completed before you can use the Web3 Wallet, being: (i) the creation of Account at Pintu Platform (please refer to Section E (User Registration) of Pintu’s Terms and Conditions); (ii) the creation of Web3 Wallet, for which, you have to click/tap the corresponding icon; and (iii) once the Web3 Wallet has been created, there will be 2 Key Shares generated being: (a) the 1st Key Shares that will be stored in Pintu’s server and (b) the 2nd Key Shares that will be automatically stored in your personal cloud drive (either iCloud or Google Drive).
    4. The Web3 Wallet has the following functions:
      1. Send: the send function will enable you to send the Digital Assets you owned in the Web3 Wallet to any wallet address designated by you. In order to perform this function, you must firstly provide consent by confirming the send transaction on your Web3 Wallet. Pintu then will also conduct a verification request whereby you must (i) enter the PIN of User’s Web3 Wallet; or (ii) Face ID.  
      2. Receive: the receive function will enable you to receive the Digital Assets from any sender.
      3. Wallet Connect: this function will enable you to connect your selected dApps to the Web3 Wallet, whereby (i) you shall firstly access the dApps through a separate device and then have that dApps’ QR wallet connect displayed on the screen of such device; and (ii) scan the QR by using the Wallet Connect function opened in your other device.    
      4. Transaction Preview: Pintu will provide you with a preview page which displays the details of Transaction prior to your confirmation, for example: (i) amount of token that you intend to send; (ii) blockchain network; (iii) blockchain fee; and (iv) recipient’s wallet address.
      5. Web3 Firewall: With the Web3 Firewall, Pintu may flag to you when you are about to interact or confirm any Transactions with suspicious, or risky contracts or platforms.
    5. By using the Web3 Feature, you hereby acknowledge and agree that:
      1. you will bear all responsibilities for all actions related to your use of the Web3 Feature. For the avoidance of doubt, this responsibility remains in effect whether the actions are authorized by you, or exercised by you, third parties which include your agents, contractors or representatives. Pintu does not assume responsibility for unauthorized entry into the Web3 Feature or your Web3 Wallet, even if such access results from fraudulent activities, phishing attempts, or other unlawful actions conducted by third parties against you. You are required to ensure that your utilization of the Web3 Feature complies with all relevant laws and regulations;  
      2. you may be subject to supplementary terms and conditions, or other applicable policies set forth by the issuer of the Digital Assets, operator of the dApps, operator of the supported protocol, and/or any other relevant third party;  
      3. the Web3 Wallet is an early version of the product and not yet fully audited. Pintu is not responsible for any losses you may experience, nor is Pintu under any obligation to compensate or indemnify any lost Digital Assets to you; 
      4. Pintu does not control any blockchain protocol and smart contract and therefore is not liable for any loss caused by the error of the blockchain protocol and/or smart contract;  
      5. Pintu is not responsible for any losses resulting from sending Digital Assets to the wrong address(es). You shall ensure your deposit of your Digital Assets are to the right address designated by Pintu to receive your Digital Assets to be transferred to the third party blockchain through your use of the Web3 Feature. You shall provide a correct address of your Web3 Wallet that you use to receive your Digital Assets to be transferred from the third party blockchain through use of the Web3 Feature. Pintu shall not be liable for any and all losses resulting from your own fault or error, including but not limited to: you providing an incorrect address of your wallet or other address for receiving Digital Assets, or you transferring your assets to a wrong address; 
      6. in relation to the Web3 Firewall, it is important for you to aware that we cannot provide an absolute assurance that our Web3 Firewall will capture all potentially risky transactions. As such, you hereby acknowledge and agree that you shall assume sole responsibility for reviewing and verifying any Transactions you intend to confirm. Additionally, please be mindful that even if Pintu’s Web3 Firewall identifies a transaction as potentially risky, you retain the discretion to choose whether to proceed with or cancel the Transaction;    
      7. in the event that Digital Assets are sent to or received from blockchain/wallet addresses which Pintu deems, at its sole discretion, associated with illicit activities or actions that breaches the terms outlined in this Web3 T&Cs (referred to as “Restricted Address“), Pintu may undertake necessary measures, including but not limited to freeze your Web3 Wallet, decline, and/ or suspend Transactions from your Web3 Wallet. Additionally, steps may be taken to close your account in compliance with the relevant laws. In certain situations, Pintu may also find it essential to report suspected unlawful activities to appropriate law enforcement agencies. You may be required to cooperate with Pintu and/or the relevant authorities during the investigation and resolution process of the affected Digital Assets to restore normal and lawful usage of the Web3 Wallet; and 
      8. some explanations/provisions on specific matters (including the specific Digital Assets that can be utilized/supported by Web3 Wallet) may be provided directly on the Pintu Platform and/or any other Pintu publications, and therefore, you agree to also be bound by such explanations/provisions and in case where those are in discrepancy with these Web3 T&Cs, those provided on the Platform and/or publications shall apply. 

D. Users’ Obligations and Restrictions 

    1. You further agree to protect and keep secure the Web3 Wallet, as well as be accountable for any disclosure or use of your Web3 Wallet. In the event where you become aware, or there’s a reason to suspect that the confidentiality of your Web3 Wallet has been compromised or if there’s any unauthorized use of your Web3 Wallet, you must immediately: a) change your login credentials; and b) notify Pintu and allow Pintu to disable your Web3 Wallet for further investigation. 
    2. For the avoidance of doubt, you are prohibited from revealing your security details or password to your Web3 Wallet to Pintu or any other party, irrespective of the circumstances or by whatever means. Failure to comply with this prohibition will result in your complete responsibility and accountability for all Transactions conducted through your Web3 Wallet, whether with or without your knowledge and consent. To note, Pintu will be unable to void, reverse, or refund any money from the transaction in which the security code to your Web3 Wallet has been used, whether by yourself or a third party with access to it.
    3. Pintu will always assume and consider that any usage on behalf of your Web3 Wallet is carried out by you, and Pintu reserves the right to conclude that such usage or activity is done or initiated by you. Pintu will not assume liability for any losses or damages arising from your failure to safeguard your account information.
    4. You hereby acknowledge and agree that all relevant intellectual property rights (whether registered or not registered) are owned by Pintu and/or the relevant third party, and you shall not, in any way, infringe upon Pintu’s and/or any third party’s copyrights, trademark rights, and other intellectual property rights or legal rights and interests. 
    5. In your use of the Web3 Feature, Pintu may be required to establish and verify your identity, or the identity of any relevant beneficial owner pursuant to applicable laws, regulations, notices and guidelines. Pintu may therefore require you to provide your identification documents or collect your personal information for this purpose. You hereby acknowledge that Pintu may collect such data on request, and use such data provided for the purposes of establishing your identity and implementing an ongoing monitoring program to ensure the adherence of Pintu and you to the applicable laws, regulations, notices and guidelines, together with sharing such data internally with its affiliates and with its relevant and authorized third-parties (both in Seychelles and overseas), as well as in relation to transfers and reporting of such data and your Transactions to the relevant authority, and such other government or regulatory authority as Pintu may deem appropriate or as may be required under any applicable laws, regulations, notices and/or guidelines.

E. Notice of Risks

You acknowledge and agree that the use of Web3 Feature inherently involves certain risks. These risks include, but are not limited to, the followings: 

    1. Third Party Risks
      1. Certain third-party services or dApps may require your acceptance of contracts or agreements governed by their distinct terms and conditions. These contractual agreements may encompass clauses pertaining to data sharing, financial commitments, and mechanisms for dispute resolution. Prior to engaging with third-party services, it is imperative that you diligently review and comprehend the contractual terms to ensure strict adherence. We also recommend that you seek legal advisors to assist you as may be necessary. 
      2. The use of third-party services, dApps, or blockchain protocols alongside your Web3 Wallet may expose you to additional risks. These third-party services operate independently and their security, reliability and compliance with applicable regulations may vary. You are responsible for evaluating risks associated with third party services, as well as comprehend the respective terms of use and privacy policies. For the avoidance of doubt, the actions or policies of the third-party service are beyond Pintu’s control, and Pintu hereby expressly state that Pintu do not and will not assume responsibility for any losses or disputes arising from your interactions with third-party services. 
    2. Smart Contract Risks
      Web3 Wallet frequently engages with smart contracts, which constitute self-executing code deployed on blockchain networks. Although smart contracts are designed to operate autonomously, they remain susceptible to errors, vulnerabilities, and unanticipated scenarios. A flawed and compromised smart contract can potentially yield in unexpected consequences, financial losses, or locked funds. It is vital that you carefully review and verify the functionality and security of any smart contracts you engage within, and be aware that you bear the risks and responsibility associated with your engagement with the smart contracts.
    3. Phishing or Scam Risks
      There are risks where phishing websites, deceptive dApps, and/or fraudulent schemes will seek to deceive you into revealing your sensitive information relating to your Web3 Wallet. Pintu do not have full control over possible phishing or scams. However, Pintu, with its best commercially feasible effort, will attempt to prevent any phishing and/or scams measures within the Web3 Feature. Regardless of the latter, you are responsible to always be cautious in using the Web3 Feature;
    4. No Guarantee of Returns
      The value of Digital Assets can change, either increasing or decreasing, significantly from time to time. Pintu hereby expressly states that Pintu does not provide the guarantee and is not responsible to you for any returns of investments on your Digital Assets investment.
    5. Tax Risks
      Any Transactions performed through your Web3 Wallet may have tax implications. It is your sole responsibility to report and pay any applicable taxes on your Digital Assets and Transactions.
    6. No Guarantee of Exact Timing
      You understand and agree that when you redeem or access your Digital Assets, the time it actually takes for you to receive the Digital Assets in your Web3 Wallet may vary, and the Digital Assets received and displayed on the Web3 Wallet shall be final. Pintu is not liable for any losses as a result of the aforementioned.
    7. Key Shares
      Key Shares govern the security of Web3 Wallet, and the loss of Key Shares would mean the loss of access to the Web3 Wallet forever. You are responsible for keeping, protecting and safeguarding your Key Shares that has been provided or that is generated in connection with your use of the Web3 Feature. Pintu is not responsible for your Key Shares in any manner. If you lose your Key Shares, you will not be able to access your Web3 Wallet, and you may permanently lose any and all access to any Digital Assets or other funds that you may have stored in your Web3 Wallet. You understand and agree that you shall solely bear any and all losses that may arise from the loss or your inability to use your Key Shares.

F. Implementation of the Anti-Money Laundering and Prevention of Terrorism Funding and Proliferation of Weapons of Mass Destructions

As required by the applicable laws and regulations, Pintu implements the Anti-Money Laundering and Prevention of the Financing of Terrorism program as well as the Proliferation of Weapons of Mass Destruction. In this regard, Pintu may suspend, delay and/or refuse any Web3 Wallet registration/application and/or any Transaction made by you if there is an indication of a violation by you of these matters. You hereby understand, acknowledge and agree that you will not raise any objection in connection with the actions that Pintu takes related to the implementation of the program (including requests for further information in connection with a Transaction, through the Customer Due Diligence and/or Enhanced Due Diligence process).

G. Representation, Warranties, and Undertakings

Please refer to Section H of the Terms and Conditions where that Section will be applicable for you as well in relation to your use of Web 3 Feature. 


H. Indemnification and Limitation of Liability

Please refer to Section I of the Terms and Conditions where that Section will be applicable for you as well in relation to your use of Web 3 Feature. 


I. Update to Web3 T&Cs

Pintu has the right to change, modify, add and/or make variations to this Web3 T&Cs from time to time. Pintu, on a best commercially feasible effort basis, may provide ten (10) business days’ notice of any changes, which Pintu in its reasonable discretion deems material, to these Web3 T&Cs following which your continued use of the Web3 Feature, with or without the notification of such changes, will be deemed to confirm your acceptance of such changes. You remain responsible for knowing any changes made to this Web3 T&Cs. Therefore, we suggest that you check and read these Web3 T&Cs from time to time.



J. Service Fees 

The fees applicable in relation to your use of the Web3 Feature are as follows:

    1. Gas Fees
      During the course of your access and use of the Web3 Feature, you may incur various gas fees. Gas fees generated on any third-party platform under these Web 3 Features will be paid by you.
    2. Third Party Protocol Fees
      There may also be other third-party protocol fees that arise during your access and use of the Web3 Feature, including but not limited to your transfer of Digital Assets, NFTs and/or other digital collectibles. You are solely responsible for paying any and all of these third-party protocol fees that may arise. 

K. Taxes

You agree that: 

    1. these Web3 T&Cs shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time
    2. you will use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend Pintu to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Web3 Feature under these Web3 T&Cs; and 
    3. you agree that details of your Web3 Wallet account and all transactions thereunder may be provided on request to any tax authorities either in Seychelles or overseas where the purpose of such request is the lawful payment of tax obligations and/or the identification of assets for taxation


L. Governing Law and Dispute Settlement 

    1. Governing Law
      These Web3 T&Cs, your use of the Web3 Feature, any claim, counterclaim or dispute of any kind or nature whatsoever arising out of these Web3 T&Cs, directly or indirectly, shall be governed by, and construed in accordance with the laws of Seychelles without regard to the principles of conflicts of laws thereof.
    2. Dispute Settlement
      1. Dispute Resolution Method
        You acknowledge and agree that in the event of any dispute, the parties shall first refer the dispute by way of amicable settlement (“Amicable Settlement”).


      2. Arbitration Rules and Jurisdiction
        If the dispute has not been settled within ninety (90) days following the date when Amicable Settlement is being commenced for the first time, such dispute shall be referred to and finally resolved by arbitration administered by Singapore International Arbitration Centre (“SIAC”) based on the SIAC rules applicable at that time.


      3. Arbitration Seats and Language
        You agree that the seat of arbitration shall be Singapore. The number of arbitrators shall be one (1). The arbitrator shall be appointed in accordance with SIAC rules. Any arbitration proceedings shall be conducted in the English language.
      4. Final and Binding Nature
        Any arbitral award shall be final and binding upon the parties hereto and shall be enforceable in any competent court which has jurisdiction. No party hereunder shall be entitled to commence or file any action in a court of law relating to any dispute arising from or in relation to this Agreement except for the purpose of recognition and enforcement of any arbitral award granted by arbitration as provided herein.
      5. No Class Action or Litigation
        You agree to resolve any and all disputes with Pintu on an individual basis through arbitration instead of as part of any class action or representative litigation.

M. Data Privacy 

Pintu fully commits to protect and prioritize the confidentiality and security on your personal data, documents, information, and personal statements. Having said that, Pintu will not collect, process, share, store and/or delete personal data from you in a way that is against the law.   

In connection with your use of the Web3 Feature, you understand and agree that you are bound by Pintu’s Privacy Policy available in this link and all changes thereto that can be made at any time, as included in these Web3 T&Cs as a reference. 


N. Language (For Indonesian Users Only)

These Web3 T&Cs are prepared and provided in the versions of English and Indonesian languages and both versions validly applicable and binding against you. In the event of any inconsistency between the English language text and the Indonesian language text, or if there should be any dispute on the meaning or interpretation of certain provisions, you hereby agree that the English language text shall prevail and the Indonesian language text will be deemed to be automatically amended to conform with and to make the relevant Indonesian language text consistent with the relevant English language text.   


O. Entirety

These Web3 T&Cs together with the (i) Terms and Conditions of Pintu Platform, (ii) Privacy Policy of Pintu Platform, and other applicable policies, as well as any other documents referred to herein or therein relating to the subject matter hereto shall constitute the entire agreement between you and Pintu in relation to the subject matter hereof. You hereby agree that every provision in such Terms and Conditions and policies and is not otherwise defined herein will also be applicable, as relevant and applicable, for these Web3 T&Cs.