I tried to log in but the error “time limit” appears, what should I do
Errors can occur because of too many OTP requests or input too many incorrect OTP. Wait for 2 hours and re-do...
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Can I change my phone number used to receive OTP?
Yes, you can. Reach our agent via Live Chat or send an email request to [email protected]. In the email, you must...
What is the legal basis for Pintu?
Pintu is registered as a Pedagang Fisik Aset Kripto (exchange) at Bappebti with No. 003/BAPPEBTI/CP-AK/02/2020 and registered with KOMINFO with No....
Do I need to have native coin assets for gas fee when sending tokens on Pintu?
No. Sending tokens does not require native coins as a gas fee. Pintu has simplified the process of sending assets to...
I sent crypto from another wallet/exchange to Pintu, but the balance in Pintu did not increase/haven’t received the crypto.. What should I do?
Blockchain transactions require settlement time, make sure to wait for the fair time needed (30 minutes for BTC, 5-10 minutes for...
I didn’t enter the correct MEMO when sending a BNB or IDRTB to Pintu, can I get the asset back?
If you sent your address on Pintu correctly but forgot to put MEMO, contact our support team and include a transaction...
Do I need to include a memo when receiving assets from other exchanges?
A memo is required for certain blockchains, such as the BEP-2 network for sending/receiving BNB and IDRTB. If there’s a memo...
Do cryptos on one blockchain platform have the same address (i.e. IDRT, USDT, and ETH on the same platform, ERC20)?
For now it's the same, but we can't guarantee the address will stay the same. Make sure to always provide the...
Can I receive ERC20 assets other than assets listed in Pintu?
CAN NOT. Please only send assets to the address that matches the name. For example: don't send Tether (USDT) to Ethereum...